E.ON Next Energy: A Comprehensive Guide to Tariffs, Reviews, and Services
Choosing an energy supplier can feel like a complex task, with countless tariffs and features to compare. If you're exploring your options, you've likely come across E.ON Next. As one of the UK's most prominent energy providers, it represents the modern, customer-facing arm of the established E.ON UK brand.
This in-depth guide will demystify E.ON Next, exploring its commitment to renewable energy, the variety of tariffs it offers, its customer service reputation, and the practical aspects of managing your account.
1. What Makes E.ON Next Different?
E.ON Next positions itself as more than just a utility company. It aims to be a partner in creating a more sustainable and efficient home. Here are some of the core principles that set it apart:
- 100% Renewable Electricity: A significant draw for many customers is that E.ON Next provides 100% renewable electricity as a standard feature with its fixed home energy tariffs. This means the electricity you use is matched with power generated from sources like wind, solar, and biomass, at no additional cost.
- The Power of a Major Group: While operating with a fresh, modern approach, E.ON Next benefits from the stability and extensive infrastructure of the wider E.ON group, one of Europe's largest energy network operators. This provides customers with the reassurance of dealing with an established, financially secure company.
- Focus on Home Energy Solutions: Beyond just supplying energy, the company provides a range of home efficiency solutions. Customers can often access discounts on products and services such as new, A-rated boilers, solar panel and battery installations, air source heat pumps, and electric vehicle home charging points.
- Dedicated Service: E.ON Next emphasises a customer-centric approach, often assigning customers to dedicated Energy Specialists. The goal is to provide greater continuity and a more personal level of support when you need to get in touch.
2. Exploring E.ON Next's Energy Tariffs
E.ON Next provides a diverse range of tariffs designed to suit different lifestyles, budgets, and priorities. Understanding these options is key to finding the best fit for your household.
| Tariff Category | Best For | Key Features |
|---|---|---|
| Fixed Rate Tariffs | Those who want budget certainty and protection from price volatility. | Your price per unit of energy (kWh) and standing charge are locked in for a set period, typically 12 or 24 months. This means your rates won't change, though your total bill will still vary with your usage. Exit fees usually apply if you leave the contract early. |
| Standard Variable Tariff (SVT) | Customers who value flexibility and don't want to be tied into a contract. | Known as 'Next Flex', the price of this tariff can rise or fall in line with Ofgem's energy price cap, which is reviewed periodically. There are no exit fees, so you are free to switch to another tariff or supplier at any time. |
| Tracker Tariffs | Savvy customers who are willing to accept risk for potential savings. | These tariffs track the wholesale energy market more closely than an SVT. A popular option is the 'Next Pledge' tariff, which is designed to always remain a set amount (e.g., £50) below the Ofgem price cap, offering a guaranteed saving against the standard rate. |
| Electric Vehicle (EV) Tariffs | Owners of electric vehicles who charge their car at home. | The 'Next Drive' tariff offers significantly cheaper electricity rates during off-peak, overnight hours (e.g., midnight to 7am). This allows EV owners to dramatically reduce their vehicle charging costs. These tariffs are often fixed for a year and may come without exit fees. |
| Prepayment & Smart Pay As You Go | Households that prefer to pay for energy upfront to manage their budget closely. | Prepayment tariffs involve topping up a meter using a key or card. The smart version allows you to monitor usage and top up remotely via an app, offering greater convenience and control. These tariffs do not have exit fees. |
3. Customer Service and Reviews
An energy supplier's reputation for customer service is a critical factor for many. As of early 2025, E.ON Next has cultivated a strong reputation on platforms like Trustpilot, holding a 'Great' rating based on a very large number of customer reviews.
Common themes in positive feedback often highlight helpful and efficient interactions with the company's customer service agents over the phone. Conversely, some negative reviews point towards delays in resolving more complex issues, particularly those related to metering problems. Overall, its public feedback places it favourably among the UK's other large suppliers.
4. Managing Your E.ON Next Account
E.ON Next offers several digital tools to make managing your energy account straightforward.
- The E.ON Next App: Available on both iOS and Android, the app is a central hub for your account. You can use it to view your bills, make payments, monitor your energy usage, and submit meter readings. For Pay As You Go customers, it's an easy way to top up credit.
- Submitting Meter Readings: If you don't have a smart meter, you can submit readings easily through the app or by logging into your online account. This ensures your bills are accurate and based on your actual usage, rather than estimates.
- Smart Meters: E.ON Next is actively installing smart meters for its customers across the UK. These devices automatically send your gas and electricity readings to the supplier, eliminating the need for manual submissions and providing near real-time usage data. You can typically book a free installation appointment through your online account or by phone. Some tariffs may require you to have a smart meter installed.
5. How to Contact E.ON Next
If you need to get in touch with E.ON Next, there are several channels available:
| Method | Contact Detail | Operating Hours |
|---|---|---|
| Phone | 0808 501 5200 | Monday-Thursday: 9am-5pm, Friday: 9am-4pm |
| 0808 5015 2000 | - | |
| hi@eonnext.com | For general enquiries | |
| unhappy@eonnext.com | For making a complaint | |
| App/Website | - | Available 24/7 for account management |
6. Frequently Asked Questions
What is the relationship between E.ON and E.ON Next?
E.ON Next is the domestic energy supply part of the wider E.ON UK group. Most of E.ON's original residential customers were migrated over to the E.ON Next brand, which is focused on providing simpler, greener energy tariffs and a more modern customer experience.
Does E.ON Next charge for leaving a contract early?
If you are on a fixed-term tariff, you will likely be charged an 'exit fee' for each fuel (gas and electricity) if you switch to another provider before the end of your contract. This does not apply if you are within the last 49 days of your contract period. Customers on variable or prepayment tariffs do not pay exit fees.
How do I switch my energy supply to E.ON Next?
Switching is a simple process. You can use an energy comparison site or get a quote directly from the E.ON Next website. Once you choose a tariff and sign up, E.ON Next will handle the entire switching process with your old supplier. There will be no interruption to your energy supply.
Is E.ON Next a green energy provider?
E.ON Next supplies 100% renewable electricity with its fixed home tariffs. This is backed by renewable energy guarantee of origin certificates (REGOs), which certify that the equivalent amount of electricity you use has been generated from renewable sources like wind farms and solar panels in the UK.
