A Comprehensive Guide to EDF Energy: Tariffs, Reviews, and Services

As one of the most recognisable names in the UK's energy sector, EDF Energy is a major supplier of gas and electricity to millions of homes. Part of the French state-owned EDF Group (Électricité de France), the company is not only a "Big Six" supplier but also the UK's largest producer of zero-carbon electricity.

If you're considering a switch or simply want to understand your current provider better, this detailed guide covers everything you need to know about EDF Energy's tariffs, customer service, green credentials, and additional home energy solutions.

1. Why Choose EDF Energy?

Customers might be drawn to EDF Energy for several key reasons, combining the stability of a large corporation with a forward-thinking approach to energy generation.

• Stability and Experience: Founded in the UK in the early 2000s, EDF Energy has decades of experience. Its backing by a major state-owned European utility provides a level of security, which can be reassuring for customers in a volatile energy market.
• Zero-Carbon Electricity: EDF Energy is a significant player in the UK's transition to greener energy. It operates a large portfolio of nuclear, wind, and solar power generation sites. This means the company generates a substantial amount of the zero-carbon electricity it supplies, offering customers a clear line of sight to where their energy comes from.
• Comprehensive Home Services: Beyond just supplying energy, EDF offers a suite of related services. This includes boiler cover, the installation of solar panels, electric vehicle chargers, and home insulation, positioning itself as a one-stop-shop for home energy needs.
• Variety of Tariffs: The supplier provides a range of tariffs designed to suit different lifestyles and needs, from flexible variable rates to specialised tariffs for electric vehicle owners.

2. Understanding EDF Energy Tariffs

Choosing the right tariff is crucial for managing your energy costs. EDF Energy provides several options to accommodate different customer preferences.

Standard Variable Tariffs (SVT)

This is a flexible, non-contract tariff. The price you pay for each unit of energy (kWh) can increase or decrease, as it is directly influenced by the wholesale energy market and regulated by Ofgem's energy price cap. This means your bills will change every three months in line with the cap. The main advantage is the freedom to switch to another tariff or supplier at any time without incurring exit fees.

Fixed-Rate Tariffs

For those who prefer predictable energy costs, a fixed-rate tariff locks in the price per unit of energy for a specified period, typically 12 or 24 months. While your unit rate and standing charge won't change, your total bill will still vary depending on how much energy you use. These tariffs provide peace of mind against market price rises, but they usually come with an exit fee if you decide to leave the contract early.

Prepayment Tariffs

Also known as Pay As You Go (PAYG), these tariffs require you to pay for your energy before you use it. Customers top up their meter using a key, card, or more commonly now, through a smartphone app linked to a smart meter. This approach offers complete control over your spending, as you can only use the energy you've paid for.

Specialist Tariffs

EDF Energy also caters to customers with specific technology at home. This includes tariffs for:

• Electric Vehicle (EV) Owners: These often provide several hours of cheaper off-peak electricity overnight, making it significantly more affordable to charge your car at home.
• Heat Pump Owners: Specialised tariffs are being trialled to offer periods of cheaper electricity during the day to help reduce the running costs of air source heat pumps.

3. What Other Services Does EDF Energy Offer?

EDF's ambition extends beyond simply supplying energy to your meter. The company provides a wide array of services aimed at making homes more efficient and sustainable.

• Heating Solutions: This includes boiler installation and comprehensive boiler cover plans to protect against unexpected breakdowns. They also specialise in the installation of modern, efficient heating systems like air source heat pumps.
• Renewable Technology: Homeowners can contract EDF to install solar panel systems and home batteries, enabling them to generate their own electricity and store it for later use.
• Electric Vehicle Infrastructure: EDF can install a home charging point for your electric vehicle, often bundled with one of their specialist EV tariffs for maximum savings.
• Home Insulation: To help reduce energy consumption and lower bills, the company offers professional loft and cavity wall insulation services.

4. EDF Energy Customer Reviews

Customer feedback is a vital indicator of a company's performance. On the independent review platform Trustpilot, EDF Energy consistently maintains a high rating. As of mid-2024, the supplier holds a "Great" score, with a large percentage of reviewers awarding it five stars. Positive reviews frequently highlight the user-friendly mobile app, helpful customer service agents, and the ease of managing their account online.

5. How to Contact EDF Energy

Reaching customer support is straightforward, with multiple channels available. However, the correct contact number can depend on your customer type.

6. Frequently Asked Questions

Can I get a smart meter with EDF Energy?

Yes. EDF Energy is actively rolling out smart meters to all eligible customers free of charge. A smart meter automatically sends your meter readings to the supplier, ensuring your bills are always accurate. It also comes with an In-Home Display (IHD) that shows your real-time energy usage, helping you identify opportunities to save money. You can book an installation through your online account or by calling the dedicated smart meter team.

How does EDF Energy support vulnerable customers?

EDF provides a range of support options for customers facing financial difficulties. This includes the EDF Support Fund, which can provide grants to help clear energy debt for eligible individuals. The company encourages anyone struggling to pay their bills to get in touch as soon as possible to discuss payment plans and other available assistance.

What is EDF Energy's commitment to renewable energy?

EDF is the UK's largest generator of zero-carbon electricity. While this includes a significant contribution from its nuclear power stations, the company also operates dozens of wind farms and is investing in solar energy projects. All of its fixed home energy tariffs are backed by 100% zero-carbon electricity, providing an environmentally conscious choice for customers.

Does EDF Energy have a mobile app?

Yes, the EDF app is available for both Android and iOS devices and is highly rated by users. The app allows you to:

• View and pay your bills.
• Submit manual meter readings.
• Monitor your energy usage over time.
• Check your tariff details and switch to a new one.
• Access customer support and FAQs.

How do I cancel my supply from EDF Energy?

You are free to leave EDF Energy at any time. The simplest way to do this is to sign up with a new supplier. Your new provider will handle the entire switching process, including contacting EDF to close your account. Be aware that if you are on a fixed-rate tariff and are not within the last 49 days of your contract, you will likely have to pay an exit fee. This fee does not apply to standard variable or prepayment tariffs.